Pawlicies

Posh Paws Pawlicies

Consultation Visit

It is essential that prior to all services contracted that we meet in your home. It is important to connect with you and your pet on "their turf" and get a walk through of their everyday routine. Consultation is complimentary and require 2 copies of your house key along with payment in full if doing house sitting or pet sitting. We will also review the necessary paperwork that will be emailed to you once you request a service.

Payment

First time house sitting/pet sitting clients must give full payment during the consultation visit. Once we establish a working relationship payment is due upon the first visit to be left in a designated area of your home.

Payment for monthly services are due no later than the 5th day of each month unless other arrangements have been made.

All invoices will be subject to a $30.00 late fee for every 10 days the invoice is overdue.

Payments may be made via Venmo or Paypal; Checks and cash as well as bank transfer (with fees) are also accepted.

Deposits and Cancellations

Dog Walking – For dog walking clients services must be canceled by 1 am on the day of service to avoid a 50% cancellation fee.

Pet Sitting and Overnight visits – A 50% deposit is required for overnight visits or services more than $300. If any pet sitting visit is canceled 72 hours or more before service starts, the deposit goes to credit; if any pet sitting visit is canceled less than 72 hours before service starts, the deposit, and any payments made, are non-refundable. If no deposit or payment has been made, you will be billed for all visits.

The cancellation policy will be enforced to cover administrative time and expense. Please understand that the Company’s team made time for your visits and may have turned other people down to allow time for your pets.
Last Minute House Sitting Policy- Anyone who requests house sitting services within 48 hours of them leaving are subject to a one time fee of $75 to accommodate us rearranging schedules to be with your animals.

Holidays

Keys

We require two (2) sets of keys at the time of the meet and greet. One is for your sitter, and the other is kept in a locked key box in our office for a backup. There will be a $15 charge for us to pick up/drop off keys at any time other than during the meet and greet. It is recommended that your keys are entered into our secure key system for future use. All keys are given a random number that is unrelated to any of your personal information. They are marked with a key tag and kept in a locked key box in our office when not in use. Your sitter also keeps their copy of your key in a locked key box in their home when not in use.

If making a new key for us, please check that it works before our meet and greet. We will not be responsible for making a new key. Leaving a copy of your key anywhere on your property for us is done “at your own risk,” and not recommended.

Lock Out Service – If you lock yourself out of your house, you may contact us to see if we can bring you your key. This service is not guaranteed, as it depends on the time of day and our schedules. Remember, we do not carry your key with us, so it must be retrieved from our office. We charge a fee of $50 for this service.

Heat/Inclement Weather

Our #1 goal is to keep your pets safe and comfortable while in our care.

If it is extremely hot/cold outside, visits and dog walks will be modified to achieve this. We are aware that certain dog breeds do not do well in hot temperatures, and they will be strictly limited to the outdoors during bathroom breaks.

In case of thunderstorms/heavy rain/flooding-
- Vacation Visits/House Sitting: we will do our absolute best to make every scheduled visit on time. An email or text will be sent to you before you leave on your trip if bad weather is predicted while you are gone. It will ask you to speak with your emergency contacts to make sure they are available if needed. We may have to call on them to help if the roads are bad. It is a good idea to speak with neighbors close by and leave them a key for emergency use.
- Dog walks: All walks will be canceled and potty breaks will be implemented as long as we can reach your house. It is a good idea to speak with neighbors close by and leave them a key for emergency use.