It is essential that prior to all services contracted that we meet in your home. It is important to connect with you and your pet on "their turf" and get a walk through of their everyday routine. Consultation is complimentary and I require a copy of your house key along with payment in full. All keys are stored in a secure lock box at the office for your peace of mind. We will also review the necessary paperwork that will be emailed to you once you request a service.
First time clients must give full payment during the consultation
visit. Once we establish a working relationship payment is due upon the first visit to be left in a designated area of your home. Invoices will be subject to a $5.00 late fee for
every 10 days the invoice is overdue.
In order to best serve your needs, the strict cancellation policy is
as follows – Vacation Visits are subject to a one(1) week cancellation
period. Paw-Jama Parties are subject to a two (2) week cancellation
period. Cancellation period begins the first day of the service period.
Client will be responsible for half the invoice if canceled within this
All vacation visits require a non-refundable 30% deposit in order to secure a space. Clients are required to make reservations at least four (4) weeks in advance that includes any of
the following holidays: New Year’s Eve, New Year’s Day, Easter, Memorial Day Weekend, Fourth of July, Labor
Day Weekend, Thanksgiving Weekend, Christmas Eve and Christmas Day.